Shipping. We now post globally as well as within the UK. All parcels and postage are calculated on weight + size. Outside the UK postage is based on the world Zone of the delivery address. Unfortunately we can not reach out to the USA + Canada + Mexico, sorry people from across the pond!
Delivery. For all deliveries in the UK we use Royal Mail 2nd class service 3 - 5 working days. Where ever possible we will combine postage on numerous purchases, so just the one postage fee is charged at £4.00 upwards dependant on weight + size, this will be determined once the basket is selected for payment. International purchases will be sent out using Royal Mail Tracked + Signed for. Parcels will require a signature on delivery + online confirmation.
Packaging. We pack our products by re-using packaging in an attempt to lessen the impact on the environment and use paper and cardboard wherever possible. However where bubble wrap is used if the item is fragile, we ask that you re-use or dispose of responsibly.
Returns. We hope you are very happy with your purchase, but if for any reason you are not happy please follow the returns process. Please contact us within 7 days of receiving the goods, using email, please see Contact. Goods must be returned to us in the same condition, unused and in the same packaging within 10 days of receipt. If item is faulty the cost of return postage will be met by us, otherwise it is the customers cost and we recommend you use a reputable carrier and use registered postage as proof, any loss or damage to goods in transit is your responsibility.